Shipping policy
At NOMAIA, we work with specialized logistics partners to ensure reliable delivery.
Our goal is to provide a smooth, transparent experience that respects your expectations.
Order Processing Time
All orders are processed within 1–2 business days.
Estimated Delivery Times
Canada: Standard — 6 to 10 business days
United States: Standard — 6 to 10 business days
Delivery times may vary during high-volume periods (e.g., Black Friday, Holidays).
Order Tracking
Once your order is shipped, you will receive an email with your tracking number.
Please note:
Tracking may take 24 to 48 hours to activate on international logistics platforms.
If there is no tracking update after 72 hours, you may contact us at: support@nomaia.com
Shipping Fees
Canada & United States
Standard shipping: Free on orders over 75 CAD or 55 USD
Otherwise: variable fees depending on the product (calculated at checkout)
Shipping fees are automatically calculated at checkout based on destination.
Incorrect Address
NOMAIA is not responsible for failed deliveries caused by:
Incorrect address provided by the customer
Address changes not communicated before shipping
Missing unit or apartment number
If an address error occurs:
A refund cannot be issued until the package is returned or confirmed as undeliverable.
Package Marked “Delivered” but Not Received
A shipment marked as “Delivered” by the carrier is considered delivered.
If this happens:
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Check your mailbox, neighbors, concierge, or local post office
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Contact the carrier for more details
NOMAIA is not responsible for theft occurring after confirmed delivery.
However, we carefully review each case to find the best possible solution.
Lost, Delayed or Stuck Packages
We offer a refund OR replacement if:
Delivery exceeds 20 business days (Canada/USA)
The carrier confirms a loss
The package remains stuck without updates for more than 10 business days
Contact
For any shipping-related questions: support@nomaia.com
We respond within 24–48 hours.
