Refund policy
At NOMAIA, we want to provide a return experience that is simple, transparent and respectful.
Return period
Returns are accepted within 30 days of receiving your order, provided the eligible item is returned in its original condition.
Return eligibility
To be eligible for a return, the item must be:
- unworn and unused;
- unwashed and unaltered;
- returned with all original tags attached;
- returned in its original packaging.
Only products purchased directly from nomaia-outdoors.com are eligible for return.
Items must not be returned before receiving instructions from our team.
How to start a return
To start a return, please contact us at:
Please include your order number in your message. We will send you the return instructions within 48 hours.
Return shipping fees
Return shipping fees are the customer’s responsibility, except when a manufacturing defect is confirmed.
You may return the item using the carrier of your choice, in accordance with the instructions provided by our team.
If NOMAIA provides a prepaid return label, a fixed fee of CA$22 will be deducted from your refund.
Original shipping fees are non-refundable, except in the case of a confirmed manufacturing defect or an error on our part.
Defective products or order errors
If your item has a manufacturing defect, arrives damaged or if you receive a product different from the one ordered, please contact us at:
Please include:
- your order number;
- a description of the issue;
- photos clearly showing the defect or error.
If the manufacturing defect or order error is confirmed, we may offer, depending on the situation:
- a replacement;
- an exchange;
- a refund.
In this case, shipping and return costs will be covered by NOMAIA.
Exchanging for another color
The same procedure as a return applies when requesting a different color.
Please contact us at support@nomaia-outdoors.com with your order number before returning the item.
Availability of the requested color cannot be guaranteed. Depending on the situation, we may ask you to return the original item and place a new order.
Return shipping fees remain the customer’s responsibility. If NOMAIA provides a prepaid return label, a fixed fee of CA$22 will be deducted from your refund.
Refunds
Once the returned item has been received and inspected, we will notify you by email whether your refund has been approved or declined.
If approved, the refund will be issued to the original payment method used for the order.
The time required for the refund to appear in your account may vary depending on your financial institution or credit card provider.
Need help?
For any questions regarding a return or refund, please contact us at:
We generally respond within 24 to 48 hours.