Refund policy
At NOMAIA, we strive to provide a return experience that is simple, transparent, and respectful.
Return Period
Returns are accepted within 30 days of receiving your order, provided that eligible items are returned in their original condition.
Return Eligibility
To be eligible for a return, the item must be:
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unworn and unused;
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unwashed and unaltered;
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returned with all original tags attached;
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returned in its original packaging.
Only products purchased directly from nomaia-outdoors.com are eligible for return.
Please do not return any items before receiving instructions from our team.
How to Initiate a Return
To request a return, please contact us at:
Please include your order number in your message. We will provide return instructions within 48 hours.
Defective Products or Incorrect Orders
If your item has a manufacturing defect, arrives damaged, or you receive a product different from the one you ordered, please contact us at:
Please include:
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your order number;
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a description of the issue;
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photos clearly showing the defect or error.
If a manufacturing defect or order error is confirmed, we will offer one of the following solutions, depending on the circumstances:
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a replacement;
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an exchange;
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a refund.
In these cases, NOMAIA will cover the shipping and return costs.
Exchanges for a Different Colour
If you would like to exchange an item for a different colour, the same procedure as a return applies.
Please contact us at support@nomaia-outdoors.com with your order number before returning the item.
Availability of the requested colour cannot be guaranteed. Depending on the circumstances, we may recommend returning the original item and placing a new order.
Refunds
Once your returned item has been received and inspected, we will notify you by email whether your refund has been approved or declined.
If approved, the refund will be issued to the original payment method used for your purchase.
The time it takes for the refund to appear in your account may vary depending on your bank or credit card provider.
Need Help?
If you have any questions about returns or refunds, please contact us at:
We generally respond within 24 to 48 hours.