Frequently Asked Questions:
How long does this offer last?
The Outdoor Essentials set is available during our launch campaign only. Quantities are limited.
Is delivery really free?
Yes, absolutely! Delivery is free for all orders of $75 and over anywhere in Canada.
Can I buy the items separately?
Yes, but you benefit from a 37% saving by choosing the complete set.
What is your return policy?
We offer a satisfaction guarantee. If you are not completely satisfied, please contact our customer service.
within 30 days.
How long will it take to receive my order?
Orders are shipped within 24 to 48 business hours . Delivery times then vary between 3 and 7 business days depending on your location.
Are your products waterproof?
Yes, our jackets, anoraks and ponchos are designed with water-repellent or waterproof technical materials, tested to withstand rain and wind.
Are your products environmentally friendly?
Absolutely. We use recycled materials and prioritize responsible production , respecting natural resources and our partner artisans.
What should I do if I receive a defective item?
In the rare event that a product has a defect, contact our team via the Contact page or by email.
Can I modify or cancel my order after it has been validated?
Yes, as long as the order hasn't been shipped yet. Contact us as soon as possible after your purchase so we can modify or cancel it before it ships.
